Roger D’Aprix’s book is an indictment of American corporations for entrusting management of their precious human talent to untrained, unsupported and unaccountable mid-level bosses.
Of course, many organizations commit significant resources to selection and development of managers and supervisors, with predictably good results for employee engagement and performance. But far more leave the fate of worker talent in the hands of ill-prepared bosses, who learn their craft by emulating the people for whom they have worked in the past.
This conclusion is supported by the data. In a benchmark study by ROI Communication, only 23% of the reporting companies define leadership communication competencies for their people managers; and only 33% provide training for new bosses. Gallup’s research indicates that organizations pick the wrong candidate eight times out of ten in selecting bosses.
The book proposes solutions and offers a tool to assess leader capabilities—including peer- and self-assessments. This is available for download at www.changestart.com.